A New Drive-Up Experience!
Visit a Drive-Up Video Teller & ATM
New drive-up experiences located at: 230 Park Ave, Worcester, Charlton, Holden, Spencer, and Webster.
Coming soon to our Rutland branch!
Our Drive-Up Video Teller & ATM allows customers to complete multiple types of transactions using their debit card or by speaking to a video teller.
You can:
- Connect with a live teller through video chat
- Make deposits and withdrawals*
- Receive cash in multiple denominations and receive coins up to $0.99
- Transfer funds between internal accounts
- Make loan payments
- Cash checks to the penny*
- Update an expired ID
- Request balance inquiries
*Amount limitations may apply to the number of checks deposited, cash withdrawals, and check cashing.
What are the benefits of a Drive-Up Video Teller & ATM?
You can expect shorter wait times, easier ID verification, efficiency, enhanced customer experience, and access to various cash denominations.
What hours are the Drive-Up Video Teller & ATM available?
You may speak to a teller during regular banking hours. The ATM is available 24/7. Click here to view our banking hours.
Is there a fee to use a Drive-Up Video Teller?
No. It’s the same as going to the teller window. There are no additional fees.
Where are the Video Tellers that I’ll be speaking to?
Our tellers are located at our Operations Center in Southbridge, MA.
Are my conversations with the Drive-Up Video Teller private?
Your conversations are as private as if you were inside the bank! You can lower and raise the volume to a preferred level. You can also opt to use our chat feature with pre-selected questions to choose from. You may also type your own questions and answers on the screen.
If you have more questions, please chat with us online or call our Customer Information Center at 800-939-9103.
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