Where can I get login assistance for Online Banking?
For login assistance, contact Cornerstone Bank Customer Service at (800) 939-9103.
What if I forgot my Online User ID?
For assistance, contact Cornerstone Bank Customer Service at (800) 939-9103
What if I forgot my Password?
Click on the Forgot Password link located on the User ID or Password screen. You will then be asked to enter information to identify yourself prior to updating a new password. If you prefer, you can contact Cornerstone Bank Customer Service at (800) 939-9103.
Why would I be asked challenge questions when I log into my account?
Cornerstone Bank takes online security very seriously. In some instances, we may require an additional verification of identity. In these instances, you will be asked to verify your identity.
Why am I asked to verify my email address?
Periodically, Cornerstone Bank will require you to verify your email address. Simply enter your current email address and re-enter for confirmation. If you have a secondary email address, there will be a place to enter it, but this is not required.
What if I do not recognize my security questions?
If you do not recognize your security questions, DO NOT move forward. Contact Cornerstone Bank Customer Service at (800) 939-9103.
Why was online access to my account locked?
In order to protect your personal account information from unauthorized users, there is a maximum number of failed login attempts allowed. If you exceed the allowed attempts, your account access will be locked. Once your account is locked, contact Cornerstone Bank Customer Service at (800) 939-9103 so that we may assist you.
What is the difference between the available and current balance?
The available balance on your deposit accounts includes your current balance less any holds. The most common hold is for debit card purchases. The current and available balance does not include linked savings accounts for overdraft, unused reserve credit or overdraft privilege limits. The available balance displayed on your loan accounts is the amount of the funds available for your use.
What is the question mark next to a transaction in my Account Activity?
Each transaction will have a question mark associated with it. By clicking the question mark associated with a transaction, you are able to send a transaction inquiry to the Bank. The message box will display the account, transaction, transaction date, and amount. There will also be a text box available for you to add the details of your inquiry. Cornerstone Bank Customer Service will review and respond to your message within one business day. The response to the transaction inquiry will be seen in your Message Center when you login to online banking. When you initiate your inquiry, you can choose to have an email notification sent to your email address on file.
How can I find the interest earned on my account?
Simply select the account from the Account Summary page. This will bring you to the Account Activity page. Located in the right side column is the Account Details module. Here you will find a variety of account information such as Interest Rate, Previous Year Interest, Year to Date Interest and Last Interest Amount.
How do I change the nickname on an account?
On the Account Summary page, click on Change Account Nickname located at the top of the page. Select the account you would like to modify from the Select an Account menu and click submit. In the Account Nickname section, click Change. An account Nickname popup window will appear. Input your new nickname and press submit.
What is the difference between Person to Person and Bank to Bank Transfers?
Cornerstone Bank provides the Person to Person Transfer service to enable you to transfer funds to other individuals or businesses with accounts at Cornerstone Bank. The Bank to Bank Transfer service provides you the ability to transfer funds between your accounts at Cornerstone Bank and your accounts at other financial institutions. For more information on this topic please refer to Important Information about Transfers.
How does the Bank to Bank Transfers feature work?
The Bank to Bank Transfer service provides you the ability to transfer funds between your accounts at Cornerstone Bank and your accounts at other financial institutions. To verify your account at another financial institution, we will make two (2) micro-deposits. You will need to verify the account by entering in the micro-deposit amounts. Once verified, the accounts will be available for transfers. For more information on this topic please refer to Important Information about Transfers.
How do I set up a recurring transfer?
In the Transfers tab, select the accounts you would like to transfer between. Enter the Amount and select the Scheduling Option – Recurring. Enter the Transfer Date, Frequency and timeframe. There is also an option to be alerted once a transfer has been completed. Once complete, click on Submit.
How do I delete a scheduled transfer?
In the Transfers tab, click on Transfer Activity. In the Scheduled Transfers section, simply click the red X to delete the scheduled transfer.
Why did my transfer fail?
There are several reasons a transfer might fail. Typically, transfers will fail due to insufficient funds in the account you are trying to transfer from. If you find that funds are available contact Cornerstone Bank Customer Service at (800) 939-9103.
How do I add, delete, or edit a bill payee?
These functions are performed in the Pay My Bills tab. To add a payee, click on the Add a Company or Person option. Select the Category and Merchant if available, choose Other Company. Complete the payee information. To delete a payee, click on the payee and choose Remove. Editing a payee is as simple as selecting the payee, make the needed changes and Save Changes.
How do I set up a recurring bill payment?
Select Auto Pay in the payee that you would like to set up a recurring payment for. Choose the Pay From account number, enter the Amount and the First Delivery Date. Select the Frequency and Duration. There are options available to allow you to be notified when a payment is pending or sent. Once completed, click on Start Sending Payments.
How do I delete a scheduled bill payment?
Recurring and future-dated payments display in the Pending Payments module in the Pay My Bills tab. To delete a payment, simply click Cancel. Pop Money is a feature that allows you to Send Money or Request Money between family and friends, whether you’re splitting a restaurant check or sending money to your kids away at college.
What is Pop Money?
Pop Money is a feature that allows you to Send Money or Request Money between family and friends, whether you’re splitting a restaurant check or sending money to your kids away at college.
How do I send funds using Pop Money?
First, click on the Pop Money option in the Pay My Bills tab. Click on Contacts and enter the person’s information that you would like to send funds. Once the contact is created, go to the Send Money section. Here you will select your contact, enter amount, and select a send date. The funds will be deducted from your account on the Send On date. If the recipient does not respond within 10 days, the funds will be refunded to your account.
How do I request funds using Pop Money?
First, click on the Pop Money option in the Pay My Bills tab. Click on Contacts and enter the person’s information that you would like to request funds from. Once the contact is created, go to the Request Money section. Here you will select your contact, enter amount, and the account you would like the funds deposited to. You also have the option to add a due date and a message. Once accepted by your contact, the funds transfer will take 1-3 business days to process.
What is Manage My Money?
Manage My Money is a tool that allows you to monitor your account activity with Cornerstone Bank. You can create categories to organize your transactions as well as budgets to monitor your spending. These tools can aid you in tracking your spending habits. It also assists with establishing savings goals and following your progress so that you can stay on track.
Can I update my Online User ID?
Yes. In the My Profile option, located in the upper left hand corner or the Banking Service Center tab, select Change User ID.
Can I update my Password?
Yes. In the My Profile option, located in the upper left hand corner or the Banking Service Center tab, select Change Password.
Can my Online User ID and Password be the same?
No. For security purposes, your User ID and Password cannot be the same.
How do I update or change my security questions?
In the My Profile option, located in the upper left hand corner or the Banking Service Center tab, select Change Security Questions.
How do I add an account to my online banking profile?
Under the Banking Service Center tab, you will locate Secure Forms within the Account Services section. Once there, click the form for the desired action and fill in the fields with the account number and press Submit. Your account will be added or removed by the next business day.
How do I place a stop payment on a check?
Under the Banking Service Center tab, locate Stop Payment on a Check within the Account Services section. Fill in the required information and click submit.
Why should I notify Cornerstone Bank that I am travelling?
Your account activity is monitored for suspicious behavior. When leaving your normal spending area, please notify Cornerstone Bank of your travel plans. A travel note will be made and your ATM/Debit card will remain active.
How do I place a Travel Notification?
Click the Card Service Center tab. Within the module you will then click Notify Cornerstone Bank of My Travel Plans.
How do I deactivate/reactivate my ATM/Debit card?
If you have lost, misplaced, or your Cornerstone Bank Debit/ATM MasterCard was stolen or you believe that you have unauthorized transactions posted to your account, you now have the ability to disable your card immediately by simply clicking on the Deactivate button for the corresponding card on the Activate/Deactivate my ATM/Debit card page. If you happen to find your card after you have already deactivated it, simply reactivate it by clicking the Reactivate button.
How do I set up alerts?
Alerts are located under the Manage Services section of the Banking Service Center tab. To begin, select the alert that you wish to activate and press Continue. Select which account you wish the alert to be set for, and click submit.
How do I enroll for Cornerstone Bank eStatements and eBills?
To gain access to your Cornerstone Bank eStatements and eBills, click on the eStatements option on the Account Summary page. You will be presented with the Terms & Conditions. Once read, click on eStatements. You will be brought to the eStatements page where you can view all of your monthly statements and loan bills. You will receive a monthly email letting you know when your newest eStatement is available for viewing.