We currently have an opening for a Customer Relations Manager at the West Boylston Branch located at 70 West Boylston Street Worcester, MA 01606.
The Customer Relations Manager is responsible for coordinating the day-to-day operations of the branch in accordance with the established policies and procedures. In conjunction with the Market Manager, ensures all branch personnel deliver exceptional customer service, aligned with the Bank’s core values and mission statement. Ensures sales and service programs and goals are communicated, met and improved. Leads the branch in building trust with customers by identifying their financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. Participates in creating marketing plans and promotions to move branch forward. Represents the Bank through visible leadership involvement in various community-related activities to promote goodwill and generate new business. Attends community events and Bank functions, including extended and weekend hours.
Our generous benefits package includes health, dental, vision, life, short and long-term disability plans, retirement benefits, generous PTO, sick leave, tuition reimbursement, and more!
The minimum requirements for the Customer Relations Manager are a High School Diploma or equivalent. A minimum of two years of Branch experience with demonstrated supervisory ability. This candidate will possess strong written and verbal communication skills along with strong supervisory and coaching skills.
Email email@example.com with questions regarding our application process.
Cornerstone Bank is an equal opportunity employer.