Your New Cornerstone Bank Debit Card/ATM Card Is Coming Soon!
Dear Valued Customer:
We are pleased to inform you that your new Cornerstone Bank Debit MasterCard and ATM card will be arriving soon! Enjoy the added security of your chip-enabled debit card along with the rewards earned just by using your card.
Please review the important FAQs below. We hope you continue to enjoy the convenience of using these cards.
We thank you for your business.
Cornerstone Bank Debit MasterCard and ATM card reissue FAQs
When will I receive my Cornerstone Bank branded ATM or Debit Card?
Your new card will be sent to you between 09/26/17 and 09/29/17. Your new card should be received within 7-10 days.
What is different about my new Cornerstone Bank branded ATM or Debit Card?
- All Debit Cards will be issued with a new number, will be a chip-enabled card and have a new expiration date.
- All ATM cards will be issued a new number.
Will my PIN number change?
Your PIN number will remain the same.
If my card number is changing, how will I know what account it is associated with?
The card is enclosed in a card mailer that will indicate the account it is associated with.
What if I have automatic payments set up?
Please contact your merchants as soon as possible and provide them with your new card number. For your convenience, below are some common recurring automatic payments you may have previously set up:
- Media Purchases (iTunes, Amazon, Kindle, etc.)
- Digital TV (Dish Network, Direct TV, etc.)
- Transportation (MassPike, Massport, etc.)
- Cell Phones (Verizon, Sprint, etc.)
- Gym Memberships
- Computer Protection (ESH, ESI, etc.)
- Purchases (PayPal, Google, Xbox, Amazon, etc.)
How do I earn and receive rewards by using by debit card?
Please re-enroll your new debit card number to access and redeem your Advantage Points. When enrolling, please choose a unique User Name as prior User Names will not be accepted. All of your remaining points available will automatically transfer to your new debit card.
As a Cornerstone Bank Debit MasterCard user, you are automatically enrolled in our Advantage Points debit card rewards program.You will earn points just by using your debit card for everyday purchases. Learn more by visiting cornerstonebank.com/personal-banking/reward-referral-programs and registering your card to view points earned or to cash in on your rewards!
Will my old card still work?
Your old card will work until it is deactivated on 12/04/17, or once you begin using your new card, whichever happens first. Please activate and begin using your new Cornerstone Bank MasterCard Debit Card and/or ATM Card once you’ve received it.
How do I use my chip-enabled card?
Your new Cornerstone Bank Debit MasterCard features an embedded chip that improves security when you make a purchase at a chip-enabled terminal. With your new chip-enabled debit card, you’ll be able to access your money and use your card anywhere Debit MasterCard is accepted. You can continue to use your new card at the exact same merchants you do today for online payments, telephone payments and at ATMs or by inserting the card into card terminals that are chip-enabled—if the merchant is not capable of processing chip cards, you can swipe your card as you normally do.
How can I keep my card information safe?
Enjoy the added security of your chip card and please remember these safety tips:
- Do not write your PIN number on your card.
- Report a lost or stolen card by notifying us immediately.
- Treat your card like cash and always keep it in a safe place.
What if I have additional questions?
If you have any questions, please feel free to contact Customer Service at (800) 939-9103. Customer Service hours are Monday-Friday 7:30am-7:00pm, Saturday 8:30am-4:00pm, and Sunday 10:00am-2:00pm or visit any of our convenient locations.